Shipping policy
Shipping Policy
Last Updated: 2026-01-05
Brand: Nouri Paws
1. Shipping Overview
Thank you for shopping with Nouri Paws. This Shipping Policy explains how we process, prepare, and deliver orders placed on nouripaws.com. Our early product range includes pet care products, such as daily dog dental powder, and customized pet projects, which may require additional preparation time.
2. Order Processing Time
Standard pet care products are usually processed within 1-3 business days after payment is confirmed.
Customized pet projects usually require 3-7 business days before shipment because design review, personalization, printing, production, or material preparation may be needed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
3. Shipping Destinations
We primarily serve customers in the United States. Availability may vary by product, shipping address, carrier route, and product restrictions.
Some pet care products, powders, liquids, gels, sprays, or customized items may not be eligible for delivery to certain locations. If we cannot ship your order to the address provided, we will contact you by email.
4. Shipping Rates and Delivery Estimates
Shipping rates, available methods, and estimated delivery times will be shown at checkout when available.
Estimated delivery after shipment:
Standard shipping: 7-15 business days.
Customized product shipping: 10-20 business days, including additional production and handling time where applicable.
Express options may be available for selected products and destinations.
Delivery estimates are not guaranteed. Weather, customs review, carrier delays, address issues, high order volume, and other events outside our control may affect delivery time.
5. Tracking Information
Once your order ships, we will send a shipping confirmation email with tracking information when a tracking number is available.
Tracking updates may take 24-72 hours to appear after the carrier receives the package.
If your order includes multiple items, they may ship separately and arrive in different packages.
6. Address Accuracy
Please make sure your shipping address, phone number, email address, apartment number, and postal code are correct before placing your order.
Nouri Paws is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error, contact us as soon as possible at service@nouripaws.com. We cannot guarantee changes after an order has entered processing, production, or shipment.
7. Customs, Duties, and Taxes
Depending on the destination and fulfillment route, orders may be subject to customs duties, import taxes, brokerage fees, or local charges. These charges are the responsibility of the customer unless stated otherwise at checkout.
Customs processing may delay delivery. Nouri Paws is not responsible for delays caused by customs authorities or local regulations.
8. Lost, Delayed, or Stolen Packages
If tracking shows that your package is delayed, please allow a few additional business days for carrier updates.
If tracking shows delivered but you did not receive the package, please check your mailbox, front desk, building office, neighbors, household members, and local carrier office first.
Contact us at service@nouripaws.com within 7 days of the marked delivery date if you still cannot locate the package. We will help review the situation with the carrier where possible, but we cannot guarantee replacement or refund for packages confirmed as delivered to the address provided.
9. Damaged or Incorrect Items
Please inspect your order immediately after delivery. If your item arrives damaged, defective, or incorrect, contact us within 72 hours of delivery at service@nouripaws.com. Include your order number, clear photos of the package, shipping label, damaged item, and any visible issue.
We may offer a replacement, correction, refund, or other resolution depending on the situation.
10. Shipping for Customized Pet Projects
Customized products may require approval, design preparation, production, and quality check before shipment.
Because customized products are made specifically for your order, shipping time may be longer than standard pet care products.
If your customization details are incomplete, unclear, or require confirmation, processing may be paused until we receive your response.
11. Product Restrictions
Some pet care products may be subject to carrier, customs, ingredient, labeling, or destination restrictions. We reserve the right to cancel and refund an order if we determine that the item cannot be shipped safely or legally to the destination provided.
12. Contact Us
For shipping questions, address updates, tracking help, or delivery concerns, please contact us:
Email: service@nouripaws.com
Website: nouripaws.com