Shipping Policy

We ship via USPS, UPS, DHL, or FedEx, depending on your destination and stock availability.

Shipping Rates & Delivery Time

Free U.S. shipping on orders of US$39.99 or more. For orders below US$39.99, shipping charges will be displayed at checkout.

Estimated shipping time is 7–10 business days after shipment. Business days exclude weekends and public holidays. Delivery times are estimates and may be affected by customs clearance, carrier delays, or local conditions.

Where We Ship From

U.S. orders are shipped from our Chicago warehouse when items are available locally. International orders and items unavailable in our U.S. warehouse are shipped from our factory in China.

International shipping charges will be displayed at checkout.

Customs & Additional Charges

Buyers are responsible for any applicable customs duties, import taxes, or related charges imposed by the destination country or region.

Additional costs resulting from an incorrect or incomplete address, requested address changes, delivery delays caused by the recipient, or refusal of a package for personal reasons are also the buyer’s responsibility.

Delivery Tips

Please provide a complete and accurate shipping address, along with a phone number where the carrier can reach you. We recommend using an address where someone is available to receive your package during weekday delivery hours.

If you need to update your address, contact us as soon as possible. Changes may not be possible once your order has shipped.

Tracking & Delivery Issues

Once your order has shipped, we will provide tracking information so you can follow your delivery.

If your package is confirmed lost in transit before delivery, please contact us. We will help investigate and arrange a replacement.

If tracking shows your package as delivered but you have not received it, please check with household members, neighbors, and your local carrier. We can provide shipment information to support a carrier claim. Refunds are not available for packages reported lost or stolen after the carrier confirms delivery.

Contact Us

For shipping questions or assistance, please email service@nouripaws.com.