Privacy Policy

Effective Date: October 28, 2026
Brand: Nouri Paws

1. Introduction

Nouri Paws (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit nouripaws.com, place an order, request a customized product, or contact us.

2. Information We Collect

We may collect the following information:

• Information you provide: Contact details, account information, order details, messages to customer support, marketing preferences, and survey responses.
• Customization details: Pet names, photos, preferences, notes, and files you submit so we can create and support the customized product you request.
• Purchase information: Billing and shipping details, contact information, payment authentication, and order history. Payment providers process your card details; we do not store your full payment card number.
• Device and website information: Information such as your IP address, browser type, operating system, device identifiers, pages viewed, referring URLs, and approximate location, where available.

3. How We Use Information

We use information to:

• Process, fulfill, and deliver orders.
• Create and support customized products.
• Respond to questions and provide customer service.
• Operate, maintain, and improve our website and products.
• Prevent fraud and protect the security of our store.
• Meet legal and accounting requirements.
• Send marketing communications where permitted. You can opt out of marketing messages at any time.

We use customization details to create and support the customized product you requested. We may use feedback to improve our products and website.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand site performance, measure marketing effectiveness, and provide more relevant content or advertising.

You can manage cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

5. When We Share Information

We may share information with service providers that help us run our business, such as payment processors, shipping carriers, fulfillment and customization partners, website hosts, analytics providers, customer service tools, and advertising partners.

We share information as needed to provide or improve our products, services, advertising, and website operations, or when required by law. We may also disclose information to respond to legal requests, prevent fraud, protect security, or support a merger, acquisition, reorganization, or sale of assets.

We do not sell your personal information to third parties for their own independent marketing purposes without your consent where required by law.

6. International Data Transfers

Your information may be processed or stored in a country or region outside your place of residence. Where required, we use appropriate safeguards for international transfers.

7. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take reasonable steps to delete it.

8. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to restrict or object to certain processing. You may also have the right to receive a portable copy of your information, withdraw consent where processing is based on consent, or opt out of marketing communications.

We may ask you to verify your identity before responding. We aim to respond within a reasonable timeframe and, where applicable, within 30 days.

9. Third-Party Websites and Services

Our website may link to third-party websites or services. This Privacy Policy applies only to information collected by Nouri Paws. We are not responsible for the privacy practices, content, or security of third parties.

10. Data Security and Retention

We use reasonable technical, administrative, and physical safeguards designed to protect your information.

We keep personal information for as long as needed for the purposes described in this policy, including fulfilling orders, providing customer service, meeting legal and accounting requirements, resolving disputes, and preventing fraud.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update its effective date.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Email: service@nouripaws.com
Address: Unit 108, 7/F, Block B, New Cultural Centre, 14 Science Museum Road, Tsim Sha Tsui, Kowloon