Privacy Policy
Effective Date: 2026-07-07
Brand: Nouri Paws
1. Introduction
At Nouri Paws, we respect your privacy. This Privacy Policy explains how nouripaws.com (collectively, "we," "us," or "our") collects, uses, shares, and processes your information when you visit our website, purchase pet care products, order customized pet items, or contact our support team.
2. Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. It does not include data that has been irreversibly anonymized or aggregated so that it can no longer reasonably identify you.
What Personal Data We Collect
Data you provide: We collect the information you provide when you create an account, place an order, request customization, contact support, subscribe to marketing, or participate in a survey.
Order and customization information: For customized pet projects, we may collect pet names, photos, preferences, notes, uploaded files, and other details you choose to provide so we can prepare your order.
Purchase information: If you make a purchase, we collect billing, shipping, contact, payment authentication, and order details. Payment card data is processed by payment providers and is not stored by us in full.
Website and device data: When you visit nouripaws.com, we may collect device identifiers, IP address, browser type, operating system, pages viewed, referring URLs, and approximate location data where available.
How We Use Your Personal Data
We use personal data to process and deliver orders, create customized pet products, provide customer support, improve our products and website, prevent fraud, comply with legal obligations, and send marketing communications where permitted.
For example, we may use product feedback to improve our dental powder instructions, packaging, or future pet care products. We may use customization details only to produce and support the customized item you requested.
3. Cookies and Tracking Technologies
Cookies are small pieces of text used to store information on web browsers. We use cookies and similar technologies to operate the website, remember preferences, understand site performance, measure marketing effectiveness, and provide more relevant content or advertising.
You may disable cookies through your browser settings, but some website functions may not work correctly.
4. Disclosure of Personal Data
We may share personal data with service providers that help us operate our business, including payment processors, shipping carriers, fulfillment partners, website hosting providers, analytics providers, customer service tools, advertising partners, and customization production partners.
Personal data is shared only as needed to provide or improve our products, services, advertising, and website operations, or as required by law. We do not sell your personal information to third parties for their own independent marketing purposes without your consent where required by law.
5. Data Disclosure, Storage, Transfer, and Processing
We may process and store data in countries or regions outside your place of residence. Where required, we use appropriate safeguards for cross-border transfers.
We may disclose personal data if required by law, legal process, litigation, government request, fraud prevention, security investigation, merger, acquisition, reorganization, or sale of assets.
6. Children's Privacy
Our website and products are intended for adults purchasing pet care products. We do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will take reasonable steps to delete it.
7. Your Rights
Depending on where you live, you may have the right to access, correct, delete, restrict, object to, or receive a portable copy of your personal data. You may also withdraw consent for certain processing or opt out of marketing communications.
To protect your privacy, we may request information to verify your identity before responding. We aim to respond within a reasonable timeframe and, where applicable, within 30 days.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. This Privacy Policy applies only to information collected by Nouri Paws.
9. Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical safeguards designed to protect your information. We retain personal data for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, legal compliance, accounting, dispute resolution, and fraud prevention.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date where appropriate.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Email: service@nouripaws.com
Address: Unit 108, 7/F, Block B, New Cultural Centre, 14 Science Museum Road, Tsim Sha Tsui, Kowloon