Refund & Return Policy
Last updated: July 7, 2026
Brand: Nouri Paws
1. Our Commitment
We want every order to arrive as described and in good condition. Some items have specific return requirements because they are personalized or made to order.
2. Order Cancellations
You may request to cancel an order before it enters production or ships.
- Standard products: Orders that have not shipped may be canceled for a full refund.
- Customized products: Cancellation is available only before design, personalization, printing, production, or material preparation begins.
Once an order has shipped or customization work has started, it may no longer be eligible for cancellation.
3. Returns for Standard Products
Standard products may be returned within 30 days of delivery. To qualify, an item must be unused, unopened, in its original packaging, and in resalable condition.
To request a return, email service@nouripaws.com with your order number and the reason for your request.
4. Items Not Eligible for Return
The following items are not eligible for return unless they arrive defective, damaged, or materially different from their product description:
- Customized or personalized products, including items made with a pet’s name, photo, custom design, size, or notes
- Digital products and design services
- Gift cards
- Final-sale items and sample fees when identified as such
5. Customized Products
Please review all spelling, names, photos, sizes, colors, and other personalization details carefully before placing your order. Customized products are made specifically for you and generally cannot be resold.
If we made a customization error, or your customized item arrives damaged or defective, contact us within 72 hours of delivery. Include your order number and clear photos of the issue. We will review your request and may offer a correction, replacement, or refund, as appropriate.
6. Refunds
After we receive and inspect an approved return, we will email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 7–10 business days. Your bank or card provider may need additional time to post the refund.
Shipping costs, customization fees, gift-wrapping fees, and expedited-handling fees are non-refundable unless the return is due to our error.
7. Partial Refunds
A partial refund may be offered at our discretion if an item is returned with missing packaging, signs of handling, or other issues not caused by our error. A partial refund may also be offered if we approve a return outside the standard return window.
8. Late or Missing Refunds
If you have not received an approved refund:
- Check your bank account again.
- Contact your credit card company or bank, as posting times may vary.
- If you still need help, email us at service@nouripaws.com.
9. Damaged, Defective, or Incorrect Standard Products
Please inspect your order when it arrives. If a standard product is defective, damaged in transit, or incorrect, contact us within 72 hours of delivery. Include your order number and photos of the issue.
Depending on the circumstances, we may offer a replacement, correction, or refund.
10. Gifts
Refund requests for gifts generally need to be submitted by the original purchaser and refunded to the original payment method. We do not currently offer gift credit for returned gifts.
11. Return Shipping
Please email us before sending anything back. If your return is approved, we will provide the correct return instructions and address.
You are responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged item. We recommend using a trackable shipping service.
Questions? Contact us at service@nouripaws.com.